Who We Are

Our website address is: https://hwlsalon.com. We operate a professional family-focused clinic in Encino, CA, specializing in non-toxic wellness solutions.

Clinical & Family Privacy

To provide safe and effective treatment, we collect specific clinical information during your booking and visit:

• Health Observations: Scalp condition, severity of infestation, and history of previous treatments.
• Family Screening Data: We track which household members have been screened to validate our Lice-Free Guarantee.
• School Clearance: We collect school names only to provide official clearance certificates at your request.

Information We Collect

When you interact with our site, we collect data to improve your experience and protect our clinic from spam:

• Booking Data: Information provided through our scheduling tools (e.g., Calendly) including name, email, and phone number.
• Comments: Data shown in the comments form, along with the visitor’s IP address for spam detection.
• Media: If you upload images to the site, ensure they do not contain embedded location data (EXIF GPS).

Cookies & Tracking

We use cookies to enhance site functionality:

Temporary cookies are used on our login page to determine if your browser accepts cookies; these contain no personal data and are discarded when you close your browser.

Appointment Communications

By providing your phone number, you agree to receive appointment reminders and follow-up care instructions via SMS or email.

• We do not sell your contact information to third-party marketers.
• Communications are limited to logistics, follow-up checks, and critical care instructions.
• You may opt-out of SMS at any time by replying "STOP."

Data Retention

Clinical records are retained in accordance with California state guidelines for health-related service providers. Website comments and metadata are retained indefinitely to recognize follow-up interactions automatically.

Your Rights Over Your Data

You may request an exported file of the personal data we hold about you or request that we erase your personal data.

Note: This does not include data we are legally or clinically obligated to keep for administrative, legal, or security purposes.